TERMS AND CONDITIONS

NOTE: Please read these terms and conditions carefully. By making a booking you agree to be bound by the terms and conditions below. These terms and conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to our website.

 

1. SERVICES

 

1.1 Jenny’s Cleaning Services reserves the right to amend the initial quotation, should the client’s original requirements change or the condition of the property or appliances are in a dirtier than normal.

1.2 If the Client requests keys to be collected from anywhere other than the location of the cleaning scheduled, then a £10.00 charge will apply. If said keys need to be returned back to the pickup address or any other address, another £10.00 charge will apply.

1.3 Minimum duration of 3 hours per cleaning visit applies for all domestic cleaning services Any estimated time given are purely for guidance only. Please note that duration may vary therefore a degree of flexibility is required.

1.4 Jenny’s Cleaning Services do not charge per hour per cleaner and the number of operatives attending your property may vary. The number of operatives in a team cannot affect the initially quoted price.

1.5 Jenny’s Cleaning Services will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

1.6 Parking costs may apply and to be paid by the customer if there is no allocated parking at the property.

1.7 The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. The Company shall not be responsible for the Clients failure to comply with this obligation.

1.8 Fridges and Freezers should be emptied and defrosted prior to our arrival and turned off so we can clean them.

1.9 The client must provide electricity and hot running water at the premises where the clean is conducted. If they fail to do so Jenny’s Cleaning Services cannot be held responsible for incomplete or delayed work.

 

2. SPECIAL CONDITIONS

 

2.0 Jenny's Cleaning Service are not licensed to clean properties that have been infected by vermin. This is a specialist service that requires a pest control company.

2.1 The price quoted will include the items listed on our standard cleaning list and will not include any additional extras unless requested and paid by the customer.

2.2 If your property is in a poor condition and was not selected from our quote box, you may be charged an extra £25-£50 (under cleaner’s discretion)

2.3 If your property is larger than what you have selected on the quote box, i.e., if you have selected 2 bedrooms/bathrooms, when in fact it is a 3 bed or more. You will be charged the additional room/bathroom price which is £10 per room.

2.4 The standard end of tenancy cleaning service does not include, ceilings, curtains, balconies, patios, appliances, exterior windows and carpets, washing/laundry or rubbish removal. These are a separate service and need to be quoted separately.

2.5 If the customer has a dog, cat or other hairy pet then an extra £25-£50 charge will be added to the final amount to be given to the cleaner due to the extensive amount of animal hair slowing down the carpet cleaning process.

2.6 A surcharge may apply for badly stained carpets or where there are adhesives or gum stuck on the carpet.

2.7 Jenny’s Cleaning Services reserves the right to change the cleaning process depending on whether it is needed or not with no adjustments or money back from the original quote.

    

3. PAYMENT

 

3.1 Upon the act of arranging a booking for any type of clean, you confirm that you have read and agreed with Jenny’s Cleaning Services Payment terms and conditions, as well as the general Terms and conditions.

3.2 Jenny’s Cleaning Services requires a part payment to be made before your cleaning day via Secure Payment link.

3.3 The Client must make the final payment by cash before the cleaner leaves the Client’s premises.

3.4 All Invoices/certificates will not be issued until full payment has been received from the customer.

3.5 In the event that customer does not pay the final payment, pursuant to Clause 5 on a voluntary basis or on request from our company, we reserve the right to:

(a.) Take legal action to pursue the customer for the amount due.

(b.) Publish the name of the customer as a Bad Debtor in the local newspaper and other media if the amount has not been paid within the rational terms given.

(c.) Report the customer as a Bad Debtor to the relevant financial institutions in the UK

 

4. CLAIMS

 

4.1 No refund claims will be entertained once the cleaning service has been carried out.

4.2 If the customer is not completely satisfied with a cleaning job, Jenny’s Cleaning Services will re-clean any areas and items to customer's satisfaction. Therefore, customer must allow the cleaner to be returned.

4.3 RECLEANS In the unlikely event of a required reclean, here at Jenny's Cleaning Service will always go back to the property to reclean any areas missed but only on the instruction of the estate agent only We ask all customers to please stay calm and work with us to resolve these unfortunate events, you are in safe hands. There are procedures we have to adhere to, to correct the issues in a timely and organised manner. The customer must allow Jenny's Cleaning Service 72hrs to find the correct cleaner for the reclean task.The estate agent or customer must be at the property with a list of the areas missed and to inspect the cleaners work and sign it off before the cleaner leaves. After this our transaction will be deemed as ended. Any extra visits will be charged at £50 to cover the costs to the cleaner and needs to be paid before to book your re-clean.

4.4 In case of a complaint, Jenny’s Cleaning Services requires to be notified within seven (7) calendar days after completion of the cleaning work. No claims for re-cleans will be entertained after the above time limit.

4.5 If the customer/agent wishes us to re-clean a property after the seven (7) calendar day period is over, there will be a £50 charge for a new cleaner to attend the property. Unless a different agreement has been put in place by Jenny’s Cleaning Services and the estate agent or landlord beforehand.

4.6 The Client agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself or arranging a third party to carry out cleaning or repair services with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled.

4.7 The Client agrees to inspect the work immediately after its completion and to draw the cleaner’s attention to any outstanding cleaning issues while they are still on site.

4.8 For move in/out cleans through a landlord or homeowner. You must check over the cleaners work before they leave and if necessary ask them to clean any areas which you feel is unsatisfactory. We will not come out and re-clean after the cleaner has left.

4.9 According to Consumer Rights Act 2015 a price reduction can be issued only if a repeat performance cannot be provided from the Company within a reasonable time frame, which is equal to 14 business days upon completion of the service.

 

5. INSURANCE

 

5.1 Jenny’s Cleaning Services operators are self-employed and have their Public and Employer’s liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Jenny’s Cleaning Services, reported within 24 hours of service date.

5.2 Jenny’s Cleaning Services reserves the right to carry out an internal investigation into any claims made by the client.

5.3 Jenny’s Cleaning Services reserves any right to refuse disclosure of confidential company documents.

 

6. LIABILITY

 

6.0 Jenny’s Cleaning Services reserves the right not to be liable for;

6.1 Completing tasks which are not stated on our Checklist.

6.2 Cleaning jobs not complete due to the lack of hot water or power.

6.3 Non satisfactory result from the service due to the Client or third party walking on wet floors or using appliances during or shortly after the cleaning process.

6.4 Any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.

6.5 Wear or discolouring of fabric becoming more visible once dirt has been removed.

6.6 Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods.

6.7 Existing damage or spillage that cannot be cleaned/removed completely using the standard carpet cleaning equipment.

6.8 If the customer has got items which need special cleaning methods and special cleaning detergents, Jenny’s Cleaning Team reserves the right to refuse the provision of the cleaning detergents.

6.9 The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.

  

7. CANCELLATIONS

 

7.1 A 48 hours’ notice is required if a customer should either decide to cancel or re-schedule a cleaning appointment.

7.2 Customers agree to pay £24.50 as a cancellation fee before the 48 Hours’ notice.  And £34.50 charge if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment. And £50 charge if cancelled on the day of the scheduled cleaning.

7.3 Customer agrees to pay £50 as a cancellation fee in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; no water or power available at customer’s premises; or problem with customer’s keys.

  

8. VAT

  

8.1 The Company is currently not charging VAT.

  

9. EMPLOYEES

 

9.1 All Cleaners are self-employed and have their own insurances to cover injury at work, damage to any property that they are working in, on and around.

9.2 Jenny’s Cleaning Services is not responsible for these and any claims should be through the contractor.

  

10. OUR GUARANTEE

 

10.1 Jenny’s Cleaning Services has built its business and reputation by providing its clients with the best possible cleaning service available. For this reason, Jenny’s Cleaning Services offers a free re-clean within 7 calendar days of our visit. (Refer to Section 5, about CLAIMS)

10.2 If the Client is not happy with the Company’s service for any reason, the Cleaning Team will come back to the Client’s home and re-clean to his/her complete satisfaction. (Refer to Section 5, about CLAIMS)

 

PLEASE NOTE:
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Jenny’s Cleaning Services reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.

 
 

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